Privacy Policy

This Privacy Policy explains how Focus Frame Studio handles personal data in connection with its website, appointment-based photography services, and private image galleries.

Policy guidance

This section outlines how information handling, individual rights, and support channels are addressed within this notice.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

User Rights

Your Rights

You may request access to your personal data, correction of inaccurate information, or deletion where appropriate. You may also object to or restrict certain processing in limited cases, and you may ask for clarification about how your data is used. Some requests may be declined if we must retain information for legal, contractual, or operational reasons.

Available rights depend on the nature of the request and applicable law.

Requests

How to Make a Request

To protect privacy and security, we may ask for information needed to verify your identity before acting on a request. We will review the request, respond within a reasonable period, and explain any limitation if we cannot fully comply.

Requests are handled after we verify identity and confirm the scope of the request.

Data Retention

We keep personal data only for as long as needed to manage inquiries, bookings, production, delivery, billing, support, and legal compliance. When data is no longer required, we delete it or anonymize it where practical, subject to any retention obligations that apply to business records or dispute handling.

Retention depends on the purpose for which the data was collected and any legal recordkeeping needs.

Policy Updates

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date.

We review this policy when our practices or legal obligations change.

01 · Purpose

How We Use Data

Personal data is used to respond to inquiries, assess product counts and style requirements, prepare quotes and delivery plans, coordinate sample setup and production, review proof galleries, deliver edited files, manage payments and records, maintain site security, and meet legal or accounting obligations. We may also use limited technical data to improve site performance and troubleshoot service issues.

We use data only for purposes connected to studio operations and compliance.

02 · Sharing

Service Providers

We may share personal data with trusted service providers that help us operate the website, process payments, host galleries, store files, or provide technical support. These parties may process data only for the services they perform for us and are expected to handle it securely and confidentially.

Operational sharing is limited to service providers that support our work.

03 · Legal basis

Legal Disclosure

We may disclose personal data where required to comply with law, a court order, or a lawful request from a public authority, or where disclosure is needed to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary in the circumstances.

Email contact

office@clerkmetalwaist.click

Telephone contact

+852 5146 4570

Postal address

23, Man Lai Road, Tai Wai, Tai Wai, Hong Kong

Privacy contact

Contact Page

01 · Collection

Data We Collect

We may collect contact details, inquiry content, booking and appointment information, product and shot-list details, reference materials you choose to provide, payment-related records, communication history, and technical data such as device and usage information. Where you use the private selection or delivery gallery, we may also process account or access information needed to manage that service.

The categories collected depend on booking, studio coordination, and gallery delivery needs.

02 · Sources

How We Collect Data

We receive personal data when you submit an inquiry, arrange a consultation, confirm a booking, share product details or reference images, communicate with us by email or phone, make a payment, or review proofs in a private gallery. Some technical data is collected automatically when you visit the website or use the gallery tools.

Most information comes directly from you during the booking and production process.

03 · Cookies

Types of Cookies

Cookies and similar technologies may be used for essential site operation, remembering basic preferences, measuring site performance, and supporting secure access to private galleries. We do not use cookies to collect more information than is reasonably needed for those purposes.

We use only cookies needed for operation, performance, and limited preference handling.

04 · Controls

Cookie Controls

You may manage cookies through your browser controls and, where available, any on-site preference tools. Blocking certain cookies may affect form submission, gallery access, or other features that rely on basic site functionality.

Browser settings can limit cookies, but some site functions may not work as intended.